What exactly is Smartmatic’s Quality
Assurance (QA) spirit?
According to Herlen Rosales,
Compliance Manager, the best QA professionals need to fulfill some basic missions:
·
To feel passionate about improving the quality of
applications and products.
·
To combine a perfect dose of both curiosity and
wickedness, which motivates them to seek potential bugs in applications before
they hit the market.
·
To be brave and prepared to challenge problems and
shortcomings. Know how to transmit security when communicating.
·
To maintain a thirst for knowledge- learning from and
with the engineers and developers.
·
To stay commited to understanding the whole
application in depth before testing starts.
Although Quality Assurance might seem
distressing, Rosales is committed to elevating satisfaction by taking the
team’s work further than the expectations. “It is not easy, but for us,
evaluating and learning from our projects is vital and rewarding. It is our
duty to pre-emptively anticipate that applications may have defects. Our job is
to always go beyond the expected procedures and tests and guarantee our apps
hit the market bugs-free.”
Herlen’s vision for what successful
QA is likely comes from more than twelve years of involvement in the area at
Smartmatic. “I believe it is a challenge, but also an honor to be a Compliance
Manager. One of the reasons for which I decided to take the lead is that I want
to help Smartmatic live by the true QA spirit.”
Our efforts go far beyond verifying
that we develop good products and that we meet clients’ needs. "We strive
to achieve the highest quality standards, focusing on excellence in what we
test and how we do it. We also work very hard to innovate and refine the
performance testing of all our products, including usability features and the
non-functional requirements. And we are not just proud of it, we are loving
every bit of the process!”
Herlen is convinced that we are on our
way to becoming one of the leading tech multinationals of the world, and that
subsequently, “we are both raising the bar for the industry and ourselves. When
we are talking about quality, we are really looking at the satisfaction level
that our products bring from a point of view of functional and non-functional
requirements- particularly during all the stages of a given project. We are
fussy; we want better metrics; we want better results; and we want to always improve
from what is expected of us in the election technology industry.”
To catalyze change is never easy, but
as Herlen puts it: “it is within ourselves not to settle with what is working
well, as professionals as much as individuals. We are working on being better coaches;
letting people be; giving them more time and space for doing what they think
they have to do; and most importantly, allowing them to fail sometimes. It is
the only way to be better leaders and better people. Our human side is the only
thing we can’t allow to fail.”
Herlen is a vital piece in the
success of our products, and consequently, she wants to spread the energy among
her team. “I picture all testers and compliance collaborators feeling bonded,
confident and proud of their daily job. It is our responsibility to bring the light
of quality to our applications. How can we not be proud?,” she sums up, fairly
pleased.
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