Friday, July 14, 2017

“Our true ‘QA spirit’ brings the light of excellence”


What exactly is Smartmatic’s Quality Assurance (QA) spirit?

According to Herlen Rosales, Compliance Manager, the best QA professionals need to fulfill some basic missions:
·           To feel passionate about improving the quality of applications and products.
·           To combine a perfect dose of both curiosity and wickedness, which motivates them to seek potential bugs in applications before they hit the market.
·           To be brave and prepared to challenge problems and shortcomings. Know how to transmit security when communicating.
·           To maintain a thirst for knowledge- learning from and with the engineers and developers.
·           To stay commited to understanding the whole application in depth before testing starts.
                                                                                                                          
Although Quality Assurance might seem distressing, Rosales is committed to elevating satisfaction by taking the team’s work further than the expectations. “It is not easy, but for us, evaluating and learning from our projects is vital and rewarding. It is our duty to pre-emptively anticipate that applications may have defects. Our job is to always go beyond the expected procedures and tests and guarantee our apps hit the market bugs-free.”

Herlen’s vision for what successful QA is likely comes from more than twelve years of involvement in the area at Smartmatic. “I believe it is a challenge, but also an honor to be a Compliance Manager. One of the reasons for which I decided to take the lead is that I want to help Smartmatic live by the true QA spirit.”

Our efforts go far beyond verifying that we develop good products and that we meet clients’ needs. "We strive to achieve the highest quality standards, focusing on excellence in what we test and how we do it. We also work very hard to innovate and refine the performance testing of all our products, including usability features and the non-functional requirements. And we are not just proud of it, we are loving every bit of the process!”

Herlen is convinced that we are on our way to becoming one of the leading tech multinationals of the world, and that subsequently, “we are both raising the bar for the industry and ourselves. When we are talking about quality, we are really looking at the satisfaction level that our products bring from a point of view of functional and non-functional requirements- particularly during all the stages of a given project. We are fussy; we want better metrics; we want better results; and we want to always improve from what is expected of us in the election technology industry.”

To catalyze change is never easy, but as Herlen puts it: “it is within ourselves not to settle with what is working well, as professionals as much as individuals. We are working on being better coaches; letting people be; giving them more time and space for doing what they think they have to do; and most importantly, allowing them to fail sometimes. It is the only way to be better leaders and better people. Our human side is the only thing we can’t allow to fail.”

Herlen is a vital piece in the success of our products, and consequently, she wants to spread the energy among her team. “I picture all testers and compliance collaborators feeling bonded, confident and proud of their daily job. It is our responsibility to bring the light of quality to our applications. How can we not be proud?,” she sums up, fairly pleased.

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